Shipping and return policy
We process all orders within 1 to 2 business days. Orders received after 3 p.m. will fall on the next business day. All stock items will be shipped within 1 to 2 business days regardless of the shipping option.
We cannot guarantee same-day shipping on ANY order. Processing time is in addition to shipping time. If you have a specific day you wish to receive your product, please make sure to let us know either in the Note Section of your online order form AND also send an email to [email protected]. Please make sure to include your order number on the email.
VocalBoothToGo.co.uk cannot be held responsible for shipping delays. If you cancel the order AFTER it was shipped, please do not refuse the delivery, even if you did not receive it by the time you had expected. Regular return procedure apply as described below.
After your shipment is processed we will e-mail you the tracking number. Be advised that your shipment wont start to track until it has been picked up. If you did not receive your order 10 days after it was shipped, please email [email protected] so we can help you track your order.
Duty is payable on orders exceeding €150 (approximately £130). Please check duty and customs for your county.
VocalBoothToGo are not liable for any import tax or duty charges issued by your country. Such charges are issued to the recipient and are not controlled by VocalBoothToGo in any way.
Import taxes and taxes vary from country to country and depend on the value of your order. If you are unsure please consult your country’s national import office for more information.
Please note: VocalBoothToGo will not give a refund to customers for non-payment of duty and custom charges.
Due to local government requirements, further information is needed for shipments destined to Spain which are valued at over €150 (approximately £130).
Customers must provide either DNI or NIE number for all order over €150. The shipment will be held with an email sent to the receiver requesting their number. If this is not provided after 1 week, shipments will be returned.
Business customers must provide an EORI number for shipments over €150.
B2B customers will also be required to provide their VAT number before clearance.
Please note: VocalBoothToGo will not give a refund for customers or B2B customers not providing this information.
International shipments will incur additional Customs, Entry and Duty fees. Customs and Duty taxes must be PREPAID. We will email you an estimated cost after the order is processed. If for some reason you did not receive this estimate email within 1 to 2 business days of your order, please email [email protected] to have an estimate emailed.
All custom request will need additional production time — from 3 business days to 3 weeks, depending on the order.
Should you want or need to return your product, please read the following policy.
1. You have 5 days to inspect the product and to inform VocalBoothToGo about any damages or problems with the product. If you discover shipping damage, please make every attempt to leave the containers and packing materials as they were when you first discovered the loss or damage. Please send digital images to [email protected] with order number and tracking number from the package..
2. You have 15 days from the receipt of the product, according to carrier’s delivery date, to return the product if there was any damage or defect.
3. You have 30 days to return the product if there is nothing wrong with the product, but you changed your mind and/or do not want to have the product anymore. NOTE the product should not be used in that time. USED PRODUCTS are NOT ACCEPTED.
No returns and no refunds accepted after 30 days.
The product must be returned unused in its original packaging and ready to be resold. Used, altered or customized products are not returnable or refundable.
To return a product, please send an email to [email protected] for a Return Merchandise Authorization (RMA) number and the address to send the merchandise to. Mark the RMA clearly on the outside of your package and return to us with prepaid — shipping costs are non-refundable. (We will not accept C.O.D.).
We recommend insuring & tracking the package. Once items are received and processed the refund will be deposited back in your credit card account. You will receive a confirmation of the refund via e-mail.
If you received a product that has missing parts or damaged, please let us know right away so we can take care of the problem. Please send the description of the problem with images to [email protected].
NOTE: Some missing threads can be expected. Blanket weight is average and not precise. Blanket size is approximate +/- 2-3 inches. These or similar issues do not constitute the faulty product.
If you return a product due to a change of mind, because it does not fit in your room, or it is of the wrong shade or colour, or other reasons, you are responsible for all shipping fees, return charges and a 20% restocking fee.
International order returns in addition to shipping and restocking fee will be responsible for customs clearance fees in both ways.